Virtual Reality and the Artificial Intelligence Trainer
With technology capable of delivering unique and remarkable solutions, artificial intelligence (AI) and augmented reality (AR) have the potential to revolutionize compliance training. Artificial intelligence is already integrated into our day to day routines — think Siri — and forms of AI are used extensively in learning situations.
Sky’s the Limit
The two technologies work together to create an immersive experience that allows participants to learn behaviors and skills through lifelike situations. As AR and AI technology advances, compliance professionals can take their organization’s compliance training to new heights.
Drawbacks of Online Training
Originally, compliance training was classroom-based and three dimensional. Online training is two dimensional in nature. And while it is convenient and efficient, it comes with a price. The inherent problem with e-learning is the loss of situational engagement. Trainees are crying out for more live training although this isn’t always a practical reality.
Christopher Pappas, founder of The eLearning Industry’s Network says, “Compliance training is a necessary evil for most employees. They know they need it to meet company standards and avoid costly violations. However, the mere thought of sitting through another compliance course strikes fear… and boredom… into their hearts.”
With e-learning, trainees tend to hurry through training sessions, reducing retention and understanding. Any questions participants have cannot be answered, and in the two-dimensional setting, the situational element is reduced to a mental exercise where the response is purely academic. Trainees need to learn how to react to physical situations as they occur, not deal with them in theory.
Technology Closes the Gap
The use of augmented reality and artificial intelligence has the potential to revolutionize the training industry. Together, the technologies solve compliance training’s inherent problem of situational ethics.
Boredom can be banished by using AI and mixed reality to introduce entertainment into the learning experience. Early adopters of multimedia technology for employee training include among others, KPMG, Kentucky Fried Chicken and Walmart.
Placing trainees in real-life situations enables them to discern their reactions when confronted with diverse challenges. Interactive training is vital in general ethics training where managers come face-to-face with frequent ethical predicaments.
The headsets used to deliver this learning experience are a spin-off of the gaming industry. Technological advances are resulting in mainstream, cost-effective tools with software that is becoming increasingly sophisticated.
Existing technology – such as a trainee’s smartphone – can be integrated with mixed reality and artificial intelligence. Trainees can already receive (almost) real-time results from oral and written responses while engaging with touchscreen apps.
Compliance professionals can utilize interactive training using AI and AR in their own organizations to enhance trainee engagement. There’s no waiting for roll-out; the technology is already available for business training across diverse sectors.
Two-dimensional training encourages trainees to “rush” through online material without actually engaging with the reality — applying the correct solution to problems in theory only. In the three-dimensional setting provided by interactive training, the situations can be staged to engage the student where he or she will have to confront the problem head-on.
Real-life, interactive tuition enhances the understanding of ethical training for managers continually exposed to ethical dilemmas.
According to Les Prendergast of the Ethisphere Institute, “At the end of the day, it all boils down to risk. If employees are not provided with the information required to successfully perform their jobs and remain in compliance, the company is placed at risk.”
Much of compliance training involves situational experiences. Employees are uncomfortable with an interface that gives the feeling of merely ticking the box for company compliance. Trainees want to be engaged. What better way to promote this than through artificial intelligence and augmented reality?